FREQUENTLY ASKED QUESTIONS:

QUESTION: Do you have a shipping minimum?

Yes we do, depending on the type of service we offer. Please feel free to Contact Us or fill out our Request a Quote form and we can quote your order.

QUESTION: Do you have a checklist that tells us what to do when packing up for our pick up?

Yes, Click Here to view and print our checklist.

Note, Adobe Acrobat Reader is required.

QUESTION: Do you have a link I can follow to Track and Trace my shipment?

Yes, Click Here to Track and Trace your shipment.

QUESTION: Do you have a Shipping Label I can print and use?

Yes, Click Here to view and print our Shipping label.

Note, Adobe Acrobat Reader is required.

QUESTION: What are the service levels offered by Global/Airways?

We offer a variety of service levels based on the needs of the customer. We offer Same Day, Next Day, 2nd Day, 3-5 Day, and time definite service along with International shipping, Ocean freight and exclusive truckloads. We also handle time sensitive material.

QUESTION: What is dimensional weight and how is it calculated?

Dimensional weight is a formula used to calculate the volume weight of a shipment and it is based on the actual dimensions of the piece. (I.e. a carton that's dimensions are 42" x 30" x 36" and only weighs 120 lbs, would dim out to 260 dimensional pounds. The same carton would "dim out" to 274 dimensional pounds internationally.) Dimension weight takes up "space" while actual weight is the exact weight of the piece. Here are the formulas. Each shipment is based on actual or dimensional weight, whichever is greater.

(Length x Width x Height / dim factor of 175 = The Dimensional weight Domestically)
(Length x Width x Height / dim factor of 166 = The Dimensional weight Internationally)

QUESTION: What are the advantages of shipping directly to show site Vs the advanced warehouse?

Generally, if time allows, it is an advantage to have your shipment at the warehouse if you prefer your shipment to arrive well in advance of the move in date. The key is to ask yourself "how much time do I have." If you have everything ready (3-4 weeks before the show) you can go to the advanced warehouse. Please also check your exhibitor kit to see if there might be any discount on drayage fees if you go to the advanced warehouse. Global/Airways can provide service for either advanced warehouse or direct show site shipping.

QUESTION: What is declared value insurance and how much does it cost?

"Declared Value Insurance serves to protect your goods in transit through a third party insurance company. This service is provided at a cost of $7.00 per thousand dollars of value declared. Contact your GSA/Airways representative to for details and availability on your goods."

QUESTION: How do I get a quote?

You can contact us at our toll free number (888-412-5344) or our local number (949-699-1491), or complete our Request a Quote form and we will contact you.

QUESTION: What is a "Known Shipper" and how do I become one?

The "Known Shipper" program was instituted by the Transportation Security Administration of the federal government to ensure the safety of cargo moving on commercial passenger airlines. If not already, your company may become considered a "Known Shipper" by one of several easy methods. We have the option of "known shipper" verification through the FAA/TSA sanctioned central site for "known shippers". We are a licensed member of the centralized library of known shippers and typically can quickly qualify a shipper through this Internet driven resource. Please allow our staff to explain the benefits of participating in this program and assist you with qualifying for it. Please Click Here to Contact Us.

QUESTION: Can Global/Airways provide service from one show to the next?

Yes, we have over two decades in providing specialized transportation services for the tradeshow industry and this allows us the ability to coordinate show to show schedules and eliminate the stress for the exhibitor.

QUESTION: How is my freight shipped?

"We utilized every means of air, ground, and ocean transportation available to meet your every service requirement. You can trust Global/Airways with all your shipping needs whether your needs are standard air service or time sensitive and specific. Global/Airways has an operations staff and available 24 hours a day, 7 days a week"

QUESTION: Do you pickup and/or deliver on weekends and holidays?

Yes, please contact us for the specifics of your shipment requirements

QUESTION: How do you track my shipment?

Our operations staff utilizes computerized tracking to consistently know where your shipment is. You can also Click Here track your own shipment by using your airway bill number.

QUESTION: What is an air waybill?

A bill of landing that covers both international and domestic flights transporting goods to a specified destination. This is a nonnegotiable document of air transport that serves as a receipt for the shipper, indicating that the carrier has accepted the goods listed and obligates it to carry the consignment to the airport of destination according to specified conditions

QUESTION: What is a bill of lading?

A document that establishes the terms of a contract between a shipper and a transportation company under which freight is to be moved between specified points for a specified charge. Usually prepared by the shipper on forms issued by the carrier, it serves as a document of title, contract of carriage, and a receipt for goods. Also see Air Waybill and Ocean Bill of Lading.

QUESTION: What is a marshalling yard?

The marshalling yard is an area (especially for larger shows) where the carriers check in prior to delivery to show site. An unloading number is assigned to each driver according to their check in time at the marshalling yard. Drivers are called to the unloading dock according to the assigned numbers

QUESTION: Do you ship medical product/supplies?

When you require the very highest in shipping priority, Global/Airways offers access to aircraft ranging from small engine props to midrange business jets to the largest of cargo aircraft. Through our extensive network of charter contacts, your shipment can be in the air in a matter of minutes after confirmation of your request. For high priority ground transportation, Global/Airways' options go from small courier vans to full size tractor-trailers or flatbeds. Whatever your needs, we have the resources to meet them. Whether shipping via air or ground, you are guaranteed continuous communication and flawless service through Global/Airways.

QUESTION: What is the difference between freight and drayage?

"Freight is the cost to transport your goods (exhibit, materials, product, promotional items etc.) to and from the show LOADING DOCK. The General Contractor handles the drayage which is only the cost to take your items from the LOADING DOCK, put them in your booth, take the empty cases for storage and then return them to your booth after the show, and then take your repacked cases to the LOADING DOCK. The key word is LOADING DOCK."

QUESTION: Should I label all my pieces?

Yes. We recommend that you label each and every piece even if it's on a pallet. Each Label should include destination company name, address, piece count, airway bill number and phone number. It may also be beneficial to put a copy of your name, address and phone number inside each box along with a packing label. If, in the event one of the pieces gets separated in transit, good labels and information will quickly help locate your freight. If you are attending a show, you will need to include the show name, booth number and possibly the show contractor's name. Global/Airway's provide preprinted labels and airway bills for your convenience. Click Here to print your own labels from our Web site.

Note, Adobe Acrobat Reader is required.